Need help?
Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed in Italy will take 1-3 business days to arrive. Europe deliveries can take anywhere from 3-5 days. Instead, Extra-Europe deliveries can take 5-9 days.
Delivery details will be provided in your confirmation email.
Read the Shippping and Returns Policy to get more information.
You can contact us through our contact page! We will be happy to assist you.
SHIPPING
Shipping within Italy is charged €7 for orders under €200. In contrast, shipping is free for orders over 200€.
Shipping within Europe is charged €15 for orders under €200. In contrast, shipping is free for orders over 200€.
Shipping within Extra-Europe are calculated at checkout. Orders placed from Extra-Eu countries are subject to the payment of customs duties and taxes.
This costs are collected at the time of delivery and they are exclusive responsibility of the recipient.
return
Certainly. You can make a return within 14 days of receiving your order. Please note all final sale items including items purchased with discount code are not eligible for refund, exchange or store credit.
Read the full Return Policy to get more information.
The costs of making the return are the responsibility of the customer.
To submit a return request, you can use the contact form on the Contact page or send an email to customercare@amazuin.com with your information and order number. You will then need to ship the products to be returned to:
Iconica Srl
Via Traversa di Maiano 48
59100 Prato ITALY
Customer service will contact you and confirm when the order is received.